Bluebell Coffee Roasters is only responsible for returns that have been agreed in advance (info@bluebellcoffeeco.com) and made within 7 business days of receipt. Please check the packaging upon delivery and do not accept damaged parcels. To return an order, it must be in perfect condition and accompanied by the purchase invoice. It is very important that returned products are properly packaged. If the products are damaged due to inadequate packaging, the return will not be accepted. For all returns, the value of the order will be refunded, excluding return shipping costs and associated services. In the case of defective products or incorrect shipments, all costs will be borne by Bluebell Coffee Roasters.
ORDER RETURN PROCEDURE
STEP 1
Contact Bluebell Coffee Roasters at info@bluebellcoffeeco.com and tell us which items you wish to return. If you write “Return” in the subject line and give us your order number and as much information as possible, it will be easier for us to solve your problem.
STEP 2
Product collection. If the return is due to shipping errors or other reasons that have nothing to do with you, we will take care of the collection. If the product does not meet your expectations, we will also find a solution for you and collect it.
STEP 3
Once the items have been received at our warehouse, you will be refunded for the product.
